Social Security backs off cuts to phone services amid outcry [View all]

Source: Axios

3 hours ago


After weeks of confusion and outcry, the Social Security Administration said it is backing off its announced drastic cuts to phone services.

Why it matters: The changes would've strained an already backlogged agency and possibly even kept eligible Americans from receiving benefits.

"Telephone remains a viable option to the public," the agency said in a statement.

Zoom in: The cuts were slated to begin in less than a week. Instead the agency said in an email that "beginning on April 14, SSA will allow all claim types to be completed over the telephone."

"This includes Retirement, Survivors, and Auxiliary (Spouse or Child) benefits that SSA previously announced would require in-person identity proofing, in addition to Social Security Disability Insurance, Medicare, and SSI."

Where it stands: Going forward, Social Security will implement some fraud safeguards in phone service, the agency said.

If individuals are flagged then they would be required to visit a field office.

Read more: https://www.axios.com/2025/04/09/social-security-cuts-doge