General Discussion

writerJT

(467 posts)

5. Document everything.

Sun Jul 20, 2025, 03:36 PM

Jul 20

Find your warranty. I would be surprised if the installer did not have some kind of guarantee, and I would be even more surprised if the manufacturer didn’t. Read through it and see where you stand.

Call the first guy and explain what’s going on. If he agrees to come out and work on it, great. If he doesn’t, and it looks like he is not living up to whatever warranty he gave you, then just make one firm demand that he makes it right.

It could be an installation issue, which is on him. Or maybe it is a problem with the unit itself, which would be on the manufacturer. Either way, somehow you have to find out what’s going on. So he may have to look at it, you may have to get someone else to look at it and give you a quote, etc.

Document document document everything!

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DU legal eagles. I need advice. I live in Vegas and my recent AC comprssoer... [View all] brush Jul 20 OP

Give the first guy an opportunity to make it right. writerJT Jul 20 #1

Thanks. I'll try that, but what if he refuses? brush Jul 20 #2

Document everything. writerJT Jul 20 #5

Thank you. Good advice. brush Jul 20 #6

Well, you can post a BBB report on the firm, but my big bit of advice is to just move on. Sure, you got ripped off, but SWBTATTReg Jul 20 #3

You have to give the original installer the opportunity to fix it under warranty, assuming there is one. MichMan Jul 20 #4

But even if I agreed to the price, shouldn't he stand by his guaranteee... brush Jul 20 #7

That is exactly why I said........ MichMan Jul 20 #8

Thanks. I'll see what happens when I call hm. . AC is important in VEgas. brush Jul 20 #9

We have a new unit and have had to call them back once or twice cally Jul 20 #10

That's Why I Would Do ProfessorGAC Jul 20 #11