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brush

(60,611 posts) Sun Jul 20, 2025, 03:24 PM Sunday

DU legal eagles. I need advice. I live in Vegas and my recent AC comprssoer...

installaton has failed after less than six months. I called a new AC as I wasn't going back to the same guy who ntalled the one that just failed. In Vegas AC is a must.

The new guy quoted me a much lovwer price to I feel I got ripped off.

Shoould I call the old guy and ask what kind of guarantee he stands behind and aks him to fix it? Or should I tell him I' going to contact a lawyer, maybe go on Yelp and lodge a negative complain on his business?

Help. What should I do.

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11 replies

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DU legal eagles. I need advice. I live in Vegas and my recent AC comprssoer... (Original Post) brush Sunday OP

Give the first guy an opportunity to make it right. writerJT Sunday #1

Thanks. I'll try that, but what if he refuses? brush Sunday #2

Document everything. writerJT Sunday #5

Thank you. Good advice. brush Sunday #6

Well, you can post a BBB report on the firm, but my big bit of advice is to just move on. Sure, you got ripped off, but SWBTATTReg Sunday #3

You have to give the original installer the opportunity to fix it under warranty, assuming there is one. MichMan Sunday #4

But even if I agreed to the price, shouldn't he stand by his guaranteee... brush Sunday #7

That is exactly why I said........ MichMan Sunday #8

Thanks. I'll see what happens when I call hm. . AC is important in VEgas. brush Sunday #9

We have a new unit and have had to call them back once or twice cally Sunday #10

That's Why I Would Do ProfessorGAC Sunday #11

writerJT

(339 posts)

1. Give the first guy an opportunity to make it right.

Reply to brush (Original post)

Sun Jul 20, 2025, 03:29 PM

Sunday

That’s not legal advice. But you are not going to lose anything by giving him a chance to fix/replace a faulty install.

brush

(60,611 posts)

2. Thanks. I'll try that, but what if he refuses?

Reply to writerJT (Reply #1)

Sun Jul 20, 2025, 03:32 PM

Sunday

writerJT

(339 posts)

5. Document everything.

Reply to brush (Reply #2)

Sun Jul 20, 2025, 03:36 PM

Sunday

Find your warranty. I would be surprised if the installer did not have some kind of guarantee, and I would be even more surprised if the manufacturer didn’t. Read through it and see where you stand.

Call the first guy and explain what’s going on. If he agrees to come out and work on it, great. If he doesn’t, and it looks like he is not living up to whatever warranty he gave you, then just make one firm demand that he makes it right.

It could be an installation issue, which is on him. Or maybe it is a problem with the unit itself, which would be on the manufacturer. Either way, somehow you have to find out what’s going on. So he may have to look at it, you may have to get someone else to look at it and give you a quote, etc.

Document document document everything!

brush

(60,611 posts)

6. Thank you. Good advice.

Reply to writerJT (Reply #5)

Sun Jul 20, 2025, 03:40 PM

Sunday

SWBTATTReg

(25,493 posts)

3. Well, you can post a BBB report on the firm, but my big bit of advice is to just move on. Sure, you got ripped off, but

Reply to brush (Original post)

Sun Jul 20, 2025, 03:33 PM

Sunday

is it really worth it to continue to complain and will you ever see any additional compensation from the first failed compressor? And by the way, compressors are usually guaranteed for quite some time. We had a compressor that when we had our AC maintained (annually), the guy told us that it was still under warranty. Dig out your receipts for the original purchase of the compressor, it may come in handy (contact the manufacturer).

MichMan

(15,497 posts)

4. You have to give the original installer the opportunity to fix it under warranty, assuming there is one.

Reply to brush (Original post)

Sun Jul 20, 2025, 03:34 PM

Sunday

If you give him a negative complaint without giving him the opportunity to fix it, that wouldn't be right. A lawsuit might be difficult for the same reason.

If you think he overcharged you initially, it is too late for that as you agreed to the price.

brush

(60,611 posts)

7. But even if I agreed to the price, shouldn't he stand by his guaranteee...

Reply to MichMan (Reply #4)

Sun Jul 20, 2025, 03:46 PM

Sunday

slince it failedd so quickly. I naven't called hin yet so II haven't mentioned overcharging.

MichMan

(15,497 posts)

8. That is exactly why I said........

Reply to brush (Reply #7)

Sun Jul 20, 2025, 03:54 PM

Sunday

"You have to give the original installer the opportunity to fix it under warranty, assuming there is one." Your contract with him should explain the terms.

You weren't overcharged. He gave you a quote and you agreed to it. I assume you got more than one quote the first time. If you didn't & found someone cheaper afterwards, that's on you.

brush

(60,611 posts)

9. Thanks. I'll see what happens when I call hm. . AC is important in VEgas.

Reply to MichMan (Reply #8)

Sun Jul 20, 2025, 03:59 PM

Sunday

cally

(21,771 posts)

10. We have a new unit and have had to call them back once or twice

Reply to brush (Original post)

Sun Jul 20, 2025, 06:46 PM

Sunday

they came within 24 hours and fixed it. If your installer won’t repair, then call manufacturer. You probably have some sort of warranty. Then the installer and manufacturer can argue among themselves, who is responsible.

ProfessorGAC

(73,643 posts)

11. That's Why I Would Do

Reply to cally (Reply #10)

Sun Jul 20, 2025, 07:04 PM

Sunday

Great advice.
The installer might guarantee the installation, but he/she didn't build the unit.
The manufacturer must have some sort of warranty.
I had a Toshiba portable. (12,000 BTU, with a 6" hose to vent outside the house.)
The second year, it wouldn't get cold.
I tried everything. I contacted them 2 days after the one year warranty. They honored it because I was working on troubleshooting before the date.
I took it back to Lowe's with an RA number & they gave me a brand new one.
Two years now, no issues.

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