Anyone know of a good alternative to teamviewer / remote device access for iPad? [View all]

I’ve been talking my senior mom through how to do things on her iPad all the time, by phone... seriously every.day.

Got her to download teamviewer but for some reason we haven’t been able to connect it.

Ideally, I’d be able to either control her device to get what she needs done faster, or at least be able to see her screen because she can’t even tell me basic stuff like which app she’s in at the time.