The DU Lounge

1= 07 -2023
New York CNN —

The operator is going off the hook for millions of customers.

Starting in January, AT&T customers with digital landlines won’t be able to dial 411 or 0 to reach an operator or get directory assistance. AT&T in 2021 ended operator services for wireless callers, although customers with home phone landlines can still access operators and directory help. Verizon, T-Mobile and other major carriers still offer these services for a fee.

On a notice on AT&T’s website, the company directs customers to find addresses and phone numbers on Google or online directories.

“Nearly all of these customers have internet access to look up this information,” said an AT&T spokesperson.

But a century ago, the operator functioned as Google. Everyone knew it as “Information.”

https://www.cnn.com/2023/01/07/business/telephone-operators-411-att-ctpr]