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Dr. Shepper

(3,183 posts)

41. We dealt with this recently too

Mon Sep 1, 2025, 07:14 PM

Sep 1

Daughter’s phone died after my husband placed it in a bag with wet gear. Went to Verizon to get replaced since it was insured. But needed her Apple ID, which of course she didn’t remember. She could only reset it using a code sent to her dead phone. 🙄

Got it figured out by adding a new line to my account (there was a promotion so no extra charge) so the new number could be switched to the dead phone and her number put on the new phone.

Took another week or so to reset the Apple ID though.

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Joinfortmill Pinback

48 replies

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My husband has Apple lost/stolen insurance. He lost/got stolen his phone. You'll never guess [View all] BComplex Sep 1 OP

I would be shaking too!!! elleng Sep 1 #1

Thank you for the hug, elleng. I really need one! BComplex Sep 1 #3

Hmm. If you have an Apple laptop or tablet-- viva la Sep 1 #2

I have an ipad that is not hooked up to a phone number! That's a great idea! BComplex Sep 1 #4

Hmm CloudWatcher Sep 1 #8

But can't you move a phone number to another device? viva la Sep 1 #30

Sure CloudWatcher Sep 1 #33

it does not surprise me at all Skittles Sep 1 #5

The tech Codifer Sep 1 #6

LOL! BComplex Sep 1 #7

I am 76 this is the crap we all go through Oppaloopa Sep 1 #9

Doesn't it seem to you like it's getting worse? Or am I just getting really fed up? BComplex Sep 1 #11

Its worse Hornedfrog2000 Sep 1 #14

Did they summon the Council of Geniuses? JoseBalow Sep 1 #10

Yep! That's them! BComplex Sep 1 #12

Seems like any insurance is just a big scam anymore mdbl Sep 1 #13

There's a hole in the bucket luvallpeeps Sep 1 #15

I feel your frustration and anger! slightlv Sep 1 #16

I am so sorry for your predicament, slightlv. BComplex Sep 1 #22

I agree with this! slightlv Sep 1 #44

Email recovery DownriverDem Sep 1 #17

It's unfortunate that it's a holiday. The timing of problems like these can take more than a day to solve. ancianita Sep 1 #18

I am glad we have the insurance, but it wasn't just today. We've been working on this since Saturday the 23rd. BComplex Sep 1 #24

I see. I got the impression from your OP that it's just the past day or two. Well, here's the ancianita Sep 1 #29

Today was kind of a culmination of so many attempts to get help, and getting conflicting stories on BComplex Sep 1 #36

Understood. I hope things do go better, and glad that you appreciate ancianita Sep 1 #43

Yep! BComplex Sep 1 #47

You're right-- these things always happen only on holiday weekends. viva la Sep 1 #32

I would be shaking mad too. God forbid anyone should actually help. How hard would it have LoisB Sep 1 #19

I know, LoisB! That's why we drove the hour drive (one hour each way) when we called the Apple store BComplex Sep 1 #25

You hit the nail on the head - SALES. LoisB Sep 1 #45

I Feel Your Pain ProfessorGAC Sep 1 #20

That happened to me with the cable company here twice! BComplex Sep 1 #37

Thanks for showing us why we should never buy that insurance. iemanja Sep 1 #21

Good idea! BComplex Sep 1 #26

And copy the state council on aging TommyT139 Sep 1 #46

Not quite Kafka, but suggestive of it. NNadir Sep 1 #23

That's what I've been thinking! BComplex Sep 1 #27

it's "iKafka". (I'm copywriting that. It's mine!) ret5hd Sep 1 #28

Your Czech is in the mail n/t BaronChocula Sep 1 #40

Used to love Apple IbogaProject Sep 1 #31

I'm so sorry. I would send a copy of this to Apple headquarters. HeartsCanHope Sep 1 #34

call Apple Care and ask to speak to a supervisor Tetrachloride Sep 1 #35

I used to get results writing letters to corporate CEOs BaronChocula Sep 1 #39

I have to guess that you tried calling his phone also sending texts that might show up in a banner..? Even though the Exp Sep 1 #38

We dealt with this recently too Dr. Shepper Sep 1 #41

What a nightmare...I don't have Apple products. Joinfortmill Sep 1 #42

Sadly, this is a very typical experience when dealing with tech people vanamonde Sep 2 #48