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ProfessorGAC

(74,263 posts)

20. I Feel Your Pain

Mon Sep 1, 2025, 05:59 PM

Monday

We have been having very poor signal quality on our cable.
After giving us new hardware, thinking that would fix it, they set up a tech appointment to check signal strength. (About 15 years ago, this happened and they found a bad amplifier on the line outside.)
Well, I got an email confirming the appointment fir today between 1 & 3.
At 2:50, with no text informing us they were on the way, I went back to the email.
There is a link to "Manage our appointment.".
I clicked it and it says we have no appointment. The link on the email confirming the appointment says I have no appointment.
I screenshotted that message & saved the email. Now I have to drive there again to show them those 2 things on my phone. Not as long a drive as you, but it's not just down the street either.
So, I get your irritation.

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My husband has Apple lost/stolen insurance. He lost/got stolen his phone. You'll never guess [View all] BComplex Monday OP

I would be shaking too!!! elleng Monday #1

Thank you for the hug, elleng. I really need one! BComplex Monday #3

Hmm. If you have an Apple laptop or tablet-- viva la Monday #2

I have an ipad that is not hooked up to a phone number! That's a great idea! BComplex Monday #4

Hmm CloudWatcher Monday #8

But can't you move a phone number to another device? viva la Monday #30

Sure CloudWatcher Monday #33

it does not surprise me at all Skittles Monday #5

The tech Codifer Monday #6

LOL! BComplex Monday #7

I am 76 this is the crap we all go through Oppaloopa Monday #9

Doesn't it seem to you like it's getting worse? Or am I just getting really fed up? BComplex Monday #11

Its worse Hornedfrog2000 Monday #14

Did they summon the Council of Geniuses? JoseBalow Monday #10

Yep! That's them! BComplex Monday #12

Seems like any insurance is just a big scam anymore mdbl Monday #13

There's a hole in the bucket luvallpeeps Monday #15

I feel your frustration and anger! slightlv Monday #16

I am so sorry for your predicament, slightlv. BComplex Monday #22

I agree with this! slightlv Monday #44

Email recovery DownriverDem Monday #17

It's unfortunate that it's a holiday. The timing of problems like these can take more than a day to solve. ancianita Monday #18

I am glad we have the insurance, but it wasn't just today. We've been working on this since Saturday the 23rd. BComplex Monday #24

I see. I got the impression from your OP that it's just the past day or two. Well, here's the ancianita Monday #29

Today was kind of a culmination of so many attempts to get help, and getting conflicting stories on BComplex Monday #36

Understood. I hope things do go better, and glad that you appreciate ancianita Monday #43

Yep! BComplex Monday #47

You're right-- these things always happen only on holiday weekends. viva la Monday #32

I would be shaking mad too. God forbid anyone should actually help. How hard would it have LoisB Monday #19

I know, LoisB! That's why we drove the hour drive (one hour each way) when we called the Apple store BComplex Monday #25

You hit the nail on the head - SALES. LoisB Monday #45

I Feel Your Pain ProfessorGAC Monday #20

That happened to me with the cable company here twice! BComplex Monday #37

Thanks for showing us why we should never buy that insurance. iemanja Monday #21

Good idea! BComplex Monday #26

And copy the state council on aging TommyT139 Monday #46

Not quite Kafka, but suggestive of it. NNadir Monday #23

That's what I've been thinking! BComplex Monday #27

it's "iKafka". (I'm copywriting that. It's mine!) ret5hd Monday #28

Your Czech is in the mail n/t BaronChocula Monday #40

Used to love Apple IbogaProject Monday #31

I'm so sorry. I would send a copy of this to Apple headquarters. HeartsCanHope Monday #34

call Apple Care and ask to speak to a supervisor Tetrachloride Monday #35

I used to get results writing letters to corporate CEOs BaronChocula Monday #39

I have to guess that you tried calling his phone also sending texts that might show up in a banner..? Even though the Exp Monday #38

We dealt with this recently too Dr. Shepper Monday #41

What a nightmare...I don't have Apple products. Joinfortmill Monday #42

Sadly, this is a very typical experience when dealing with tech people vanamonde Tuesday #48