♿ Uber Ride-Share Denies Rides to Passengers w Disabilities, Justice Dept. Claims in Lawsuit: ADA

'Uber denies rides to passengers with disabilities, Justice Department claims in lawsuit, ' By Kerry Breen, CBS News, Sept. 12, 2025. Ed. 🐕‍🦺
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The Justice Department has filed a $125 million lawsuit against Uber, alleging that the ride-sharing company discriminates against passengers with disabilities.

The department said Uber violated the Americans with Disabilities Act (ADA), which prohibits discrimination based on disability, by routinely refusing to serve individuals with disabilities, charging cleaning fees because of service animal shedding, and charging cancellation fees to riders who are "unlawfully denied service."

Uber said in a statement that it disagrees with the DOJ's allegations.

The ADA requires ride-sharing companies to allow service animals accompany people with disabilities on rides and provide rides and assistance to people with stowable wheelchairs and mobility devices, the Justice Department said. The lawsuit, reviewed by CBS News, highlighted that Uber is the largest ride-share service in the U.S., and said that "many individuals with disabilities increasingly rely on Uber's services to meet their transportation needs—including to travel to work, medical appointments, religious services, and other important places."

The department said the company has refused to reasonably modify its policies "to avoid discriminating against riders with disabilities" or train drivers in ADA compliance. The issues mean "individuals with disabilities have experienced significant delays, missed appointments, and have been left stranded in inclement weather," the department said.

In a statement in response to the lawsuit, Uber said every driver must acknowledge and agree to the service animal policy and "all applicable accessibility laws." Drivers who violate Uber policies face "decisive action," including "permanent account deactivation," the company said. Uber said it also invests in technology, training and dedicated reporting channels, including a 24/7 service animal denial hotline, to "ensure riders can quickly alert us so we can investigate and address issues."...

Read More,
https://www.cbsnews.com/news/uber-passengers-with-disabilities-justice-department-ada-lawsuit/
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- 'Your rights under the Americans with Disabilities Act (ADA)'

- The Americans with Disabilities Act (ADA) protects your disability rights. Learn where to ask ADA-related questions and how to file a complaint about discrimination or abuse. Americans with Disabilities Act (ADA)
Get a detailed introduction to the Americans with Disabilities Act (ADA). It affects businesses and organizations and serves people with disabilities by guaranteeing equal opportunity in:

- Jobs, Public transit, State and local government services, Telecommunications services.
The ADA information line answers questions about ADA requirements and how they apply to your situation. Call 1-800-514-0301 (TTY: 1-833-610-1264).

- How to file a disability-related complaint or report abuse. If you have experienced discrimination because of your disability, you can file a complaint with the government. Use this chart to find the right agency and the process for filing your complaint.

- If you or someone you know who is disabled has experienced abuse, report it to your state social services agency. - ADA rights for using service animals: In most cases, businesses, nonprofit organizations, and state and local governments that are open to the public must allow service animals. This includes businesses that have a no pets policy.

Learn about the ADA's rules for service animals, including:...
https://www.usa.gov/disability-rights