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IRS needs 11,000 hires to 'maintain' phone support for 2026 filing season, plans on 60% cut to IT staffing
WORKFORCE
IRS needs 11,000 hires to ‘maintain’ phone support for 2026 filing season, plans on 60% cut to IT staffing
Without requested funds, the IRS says it will only be able to answer 16% of calls during next year’s tax filing season, and only 11% of all calls in FY 2026.
Jory Heckman@jheckmanWFED
June 5, 2025 6:52 pm
5 min read
The IRS is preparing for major budget and staffing cuts next year, but simultaneously, congressional Republicans are trying to pass a budget reconciliation package that would create much more work for the tax agency.
Former IRS leaders say they’re concerned the agency will have fewer resources to provide an acceptable level of customer service during next year’s filing season — especially if President Donald Trump’s “One Big Beautiful Bill” makes it through Congress.
{snip}
IRS needs 11,000 hires to ‘maintain’ phone support for 2026 filing season, plans on 60% cut to IT staffing
Without requested funds, the IRS says it will only be able to answer 16% of calls during next year’s tax filing season, and only 11% of all calls in FY 2026.
Jory Heckman@jheckmanWFED
June 5, 2025 6:52 pm
5 min read
The IRS is preparing for major budget and staffing cuts next year, but simultaneously, congressional Republicans are trying to pass a budget reconciliation package that would create much more work for the tax agency.
Former IRS leaders say they’re concerned the agency will have fewer resources to provide an acceptable level of customer service during next year’s filing season — especially if President Donald Trump’s “One Big Beautiful Bill” makes it through Congress.
{snip}