Computer Help and Support

nuxvomica

(13,800 posts) Mon Nov 10, 2025, 04:23 PM Nov 10

Windows 11 desktop Bitlocker recovery issue

I recently had a power outage with my desktop still running. When I powered it back up, I got the Bitlocker recovery screen. I managed to get the recovery key on another device but when I went to type it in, I discovered the keyboard didn't work. Turns out this is a known issue with Windows 11 whereby USB devices don't work during recovery. Desperate, I powered it down and powered it back up while hitting the F12 key to get to the BIOS menu. First thing on the BIOS menu was "Windows Boot Manager", which I selected and hit "enter" on. The desktop started normally. I even did a restart and it restarted normally. Is there anything I should be worried about or is this just the new protocol for power outages?

4 replies

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Windows 11 desktop Bitlocker recovery issue (Original Post) nuxvomica Nov 10 OP

I'm not sure canetoad Nov 10 #1

I think I may have that problem. When I power up the computer the window comes up doc03 Nov 10 #2

It sounds like if it happens again, I should just power off and on nuxvomica Nov 10 #3

bit locker can be turned off. never needed it in 30 yrs anyway nt msongs Nov 10 #4

canetoad

(19,890 posts)

1. I'm not sure

Reply to nuxvomica (Original post)

Mon Nov 10, 2025, 05:16 PM

Nov 10

Specifically about power outages but I've had the odd glitch - ie a program or game that freezes and I have no option to pull the plug. I find Win 11 to be remarkably stable and self-healing. If it's all running well it will probably be the end of the issue.

doc03

(38,671 posts)

2. I think I may have that problem. When I power up the computer the window comes up

Reply to nuxvomica (Original post)

Mon Nov 10, 2025, 05:53 PM

Nov 10

to sign in but neither the keyboard and touch screen will work. I restart or reboot it and it works OK
But have to go through that every time I start it now. I took it to Best Buy they want $175 just to look at it and more
if it needs parts. The computer only cost about $300. I am going to try a local shop and see what they say. This all started
about a week ago had no power outage.

nuxvomica

(13,800 posts)

3. It sounds like if it happens again, I should just power off and on

Reply to doc03 (Reply #2)

Mon Nov 10, 2025, 05:59 PM

Nov 10

I thought I was doing something clever with the BIOS but that may have been irrelevant.

msongs

(72,897 posts)

4. bit locker can be turned off. never needed it in 30 yrs anyway nt

Reply to nuxvomica (Original post)

Mon Nov 10, 2025, 07:47 PM

Nov 10

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