Economy WA's new resident portal promises easier access to state services

For Washington residents, getting help from state government could soon become easier and more secure, thanks in part to increased use of artificial intelligence.

Early next year, the state will launch the first public version of a new Resident Portal as part of a redesigned and expanded wa.gov. It will give people a single place to sign in and find and use online services across state agencies.

Officials say the goal is to save time, reduce frustration and make government work more like private sector sites like Amazon, but with public accountability at the center.

In an interview on TVW’s “Inside Olympia,” Washington’s chief technology officer, Gretchen Peri, called the effort “an exercise in efficiency and effectiveness,” adding that government must “constantly look to strike” this balance on behalf of the public.


For Washington residents, getting help from state government could soon become easier and more secure, thanks in part to increased use of artificial intelligence.

https://washingtonstatestandard.com/2025/11/22/was-new-resident-portal-promises-easier-access-to-state-services/