Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

CTyankee

(67,064 posts)
Sun Aug 17, 2025, 11:00 AM Aug 17

Need help and direction!

We have had AOL for YEARS to gain access to the Internet. However, AOL is phasing out this service and we have to get another one ASAP. Yes, we are old. That said, what's the easiest service for us oldsters in our 80s?

Your suggestions will be welcome. Simple and easy and something we can access easily. We don't need much more than that right now.

Thank you, DUers!

5 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies

mwmisses4289

(2,210 posts)
1. AOL is just phasing out their dial up, as I understand it?
Sun Aug 17, 2025, 11:04 AM
Aug 17

I believe they will still have their broadband. I know it's frustrating, but you call them and find out if your area can switch to broadband?
Sorry, not much help. Good luck.

mahatmakanejeeves

(66,704 posts)
2. Do you mean dialup? Juno might still have it.
Sun Aug 17, 2025, 11:06 AM
Aug 17

Last edited Sun Aug 17, 2025, 12:45 PM - Edit history (4)

For what you get, though, entry level Xfinity, which I have, is a far better value.

https://www.juno.com/

Edited: Even Juno has given up on dialup

https://store.juno.com/account/viewCategory.do?categoryId=iso&invalidOffer=1&bdof=ju-free

It's broadband or nothing.

https://store.juno.com/account/viewOffers.do?offerId=ju-iso-dsl&leftRail=true&leftRail=true

The basic stuff from Juno is $26.95 per month. When I started with Xfinity, I was paying $25 per month. Juno is a lousy deal. Check for Xfinity in your area. What's your ZIP code?

Like hlthe2b, I found dealing with Xfinity over the phone exasperating. They have some bricks and mortar stores nearby. The first store I went to told me that where I lived did not exist. They wouldn't let me behind the counter to find my house on Google Maps. I gave up for a few months

The personnel at a second Xfinity store were competent. I'm not giving their address here, as I'm sure that's grounds to fire them. It took something like eleven visits for Xfinity technicians to determine how to route the internet cable to the house. Finally that got done. I did not pay to have the over-two-hundred-foot line run from the Xfinity terminal on the utility pole to my house. Following that, someone came by to run the wiring inside the house. He put the cable outlet in the absolutely perfect place inside the house. I was quite happy with the work the exterior and interior Xfinity people did.

I bought my own cable modem router rather than rent one. Some Xfinity offers include a cable modem router.

That was too good to last. A few months later, a rival internet company, Ting, cut the cable while installing their own throughout the neighborhood. Yes, I had pointed out to them where not to cut, but Ting won't pay what it takes to hire competent workers. The I complained to Ting, they told me that was not their problem, and I had to take it up with Xfinity. I found someone with the Virginia government who got the ball rolling.

Ting also cut the gas main, twice, and had to stop work in another neighborhood for being a bunch of knuckleheads. I found a playful video of a Ting cable truck racing a train to a crossing in West Virginia and losing, so Ting's incompetence is systemwide.

My two-year offer with Xfinity ran out, and I am now up to $45 per month. It is money well spent.

In sum, first see if you can get Xfinity in your neighborhood. Next, don't waste time with them on the phone. Go to a store and find someone competent to talk to. They do exist. Xfinity's best deal right now is $40 per month, but only for the first year. The people at the store can help you find the best plan.

https://www.xfinity.com/learn/deals/internet

Best wishes.

hlthe2b

(111,298 posts)
3. WiFI access providers vary by locale. Perhaps start with a google of WIFI providers in your area
Sun Aug 17, 2025, 11:08 AM
Aug 17

Then visit their sites to see how much the monthly service is. I hate, hate, hate Xfinity-Comcast, but that is their phone customer service-which you hopefully won't need to deal with much (I often go into their store instead to talk with them). Their service to your house folks are good, as are the people (generally) in their stores. So, if they are in your area and end up being fairly reasonably priced, see what they can arrange. They will send out someone to install a router and teach you what is involved to get your computer connected. Be sure to ask them what to do to reset the router after a power outage or some other issue.

That's Xfinity-Comcast, but depending on your needs (and I'd recommend against bundling a bunch of services like cell, tv, wifi--unless you really need them) there may be services provided by your local city or certainly other alternatives.

Were you on AOL dial-up still? Yeah, that is going away, but their email system is NOT. Just checking.

On EDIT: CTYANKEE, I'm assuming you have some other means for tv services and weren't trying to stream a lot (which would be hard on dial-up). Depending on your needs for that then wifi is really probably your best way to go. But an option would be to use your cell phone (assuming you use a smartphone) as a wifi "hotspot" just to be able to go online on your laptop or desktop computer to post, peruse the internet and get email, etc. Depending on the answers to the former, you might just go into your cell provider's stores and have them advise you. For example, if you have a IPhone and use AT&T, they can add hotspot services fairly reasonably and readily show you how to connect to it (you could even bring a laptop to a store and let them show you). Good luck.

radical noodle

(10,401 posts)
4. No expert here,
Sun Aug 17, 2025, 11:10 AM
Aug 17

but I think you're going to have to switch to whatever is available in your area... DSL, or whatever is there. Once AOL dialup is gone, I think that's the end of it. Ask around to see what your neighbors have. Or if you have a satellite dish, I think a lot of them also offer internet access, but in my experience it's less reliable, slower, and stops working every time a cloud rolls by.

I'm sure others here can be more help.

CTyankee

(67,064 posts)
5. We have a dish. I don't like it for the reasons you cite but my husband did the choosing (cuz I'm not too smart about
Sun Aug 17, 2025, 11:57 AM
Aug 17

those things). My kids used to tease me about this. AOL wasn't "cool".

Latest Discussions»The DU Lounge»Need help and direction!