Website crashes and missing info crippling Social Security after DOGE overhaul

Source: Raw Story

June 21, 2025 9:34AM ET


Since Elon Musk's Department of Government Efficiency (DOGE) took effective control of the Social Security Administration, the agency that services the needs of the Americans who have paid into it throughout their lives has become such a mess that officials have started hiding unflattering metrics.

According to a report from the Washington Post, the purging of employees at Social Security along with a change in how the agency does business by DOGE has resulted in "website crashes, overloaded servers and long lines at field offices" due to cost-cutting.

The Saturday report by the Post's Meryl Kornfield and Hannah Natanson notes that the agency has now "... stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time and numerous other performance metrics, which customers and advocates have used to track the agency’s struggling customer service programs."

According to those advocates for the 74 million Americans who rely on Social Security, hiding the metrics is a betrayal of the public's trust. Ex-Maryland Gov. Martin O’Malley, who served as a Social Security commissioner, pointed out, "It’s a shame that now they are trashing the trust that the public should have in numbers that are timely and accurate and real."

Read more: https://www.rawstory.com/social-security-doge-2672410586/