FTC files suit accusing Uber of deceptive practices

Source: The Hill

04/21/25 2:21 PM ET


The Federal Trade Commission (FTC) filed a lawsuit against Uber on Monday, accusing the ride-sharing and delivery company of charging users for its optional subscription service without permission and making it hard to cancel it. The complaint, filed in federal court in California, alleges Uber engaged in deceptive bill and cancellation practices and failed to “deliver promised savings.”

The FTC claims customers are misled about savings of about $25 a month when signing up for the Uber One subscription. The complaint states Uber does not take into account the $9.99 monthly subscription when promising savings and obscures “material information” about the subscriptions with the use of small, grayed out text.

The 44-page complaint included anecdotes from consumers who expressed confusion over how to cancel their subscriptions and discussed the issues they faced in the Uber app. The FTC alleged some users were forced to navigate up to 23 screens when trying to cancel.

One consumer said the Uber One cancellation was a “circular loop” that was “impossibly difficult to navigate,” according to the complaint.

Read more: https://thehill.com/policy/technology/5259094-uber-ftc-lawsuit-subscription/