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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsPizza Hut's AI rollout has caused franchisee to lose $100 million, lawsuit claims
Source: The Independent
Pizza Huts AI rollout has caused franchisee to lose $100 million, lawsuit claims
Chaac Pizza Northeast has accused Pizza Hut of forcing the franchisee to use its AI-based delivery system that caused cascading operational breakdowns
Rachel Dobkin in New York
Monday 18 May 2026 21:33 BST
Pizza Huts rollout of an artificial intelligence-based delivery system has caused a franchisee to lose $100 million, according to a recent lawsuit.
Chaac Pizza Northeast filed a lawsuit earlier this month, alleging that Pizza Huts mandatory Dragontail rollout to restaurants in 2024 caused cascading operational breakdowns, according to multiple reports.
The franchisee, which operates more than 100 Pizza Hut restaurants in Maryland, Pennsylvania, New York, New Jersey and Washington, D.C., said more than 90 percent of its deliveries arrived within 30 minutes before the new AI system.
But the implementation of Dragontail created slower delivery times, colder product (caused by delays), and reduced customer satisfaction, the lawsuit said, per Restaurant Business.
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Read more: https://www.independent.co.uk/us/money/pizza-hut-ai-delivery-lawsuit-b2979021.html
Alternate link: https://www.independent.co.uk/us/money/pizza-hut-ai-delivery-lawsuit-b2979021.html
eppur_se_muova
(42,507 posts)modrepub
(4,189 posts)in this case, the responsible party is insulated from its bad decisions.
If you want to implement AI or whatever system you choose, you should at least expose yourself to the ramifications of your decision and not push it out, watch chaos ensue and not really suffer the consequences of your choice.
eppur_se_muova
(42,507 posts)That could well have consequences.
wcmagumba
(6,632 posts)Not my favorite pizza but one of only three small restaurants in my town...glad we still have a grocery...
Edit: We are left with a no drive thru burger place that is not very good food wise, way over charges and names every item after some Bible verse. There is a Mexican place that is decent but keeps irregular hours and is high priced (imo)...the nearest small town with a Wendys, Sonic or McDonalds is close to 20 miles away...guess I should have stayed put if I wanted these amenities, stupid of me...
SWBTATTReg
(26,399 posts)They turned into a 'lets lose their Pizza Order' when we ordered pizza and it never arrived or arrived very very late. We never went back.
They were supremely arrogant, dismissed our claims of no delivery of both Pizza and appetizers when we ordered and finally got tired enough to not order pizza from Papa John's for the longest time.
buzzycrumbhunger
(2,155 posts)I cant remember the last time I even saw one
fujiyamasan
(2,025 posts)Sympthsical
(11,114 posts)I haven't had a single good experience there since, I dunno, grade school when they had the Book-It program. Their sausage literally looks like rabbit shit.
We actually got some on accident over the weekend. Kids were over, didn't feel like bothering about Costco, said screw it and booted up Uber Eats since I have credits/coupons there. Well, we meant to get Little Caesar's, but somehow just completely misread things. When Pizza Hut arrived, we were very surprised.
Just terrible. Tiny pizzas that are half crust, ingredients that you can taste were frozen and just kind of fell off the slices anyway. A box of the saddest wings ever, etc.
Legitimately do not know how they are still in business. At least when you want fast, cheap pizza, Domino's, LC's, and Papa John's are perfectly fine for what they are.
I would literally Instacart a frozen pizza from Safeway over ordering from Pizza Hut. Stuffed crust DiGiorno's is leagues better and far cheaper.
fujiyamasan
(2,025 posts)Sympthsical
(11,114 posts)4th grade was the best.
Jedi Guy
(3,501 posts)Those were the days of book fairs where you'd take your list of books to your folks and be given X amount of money and put in the terrifying position of having to choose which books to buy. Existential crisis at an early age.
Looking at the bullshit kids have to deal with today makes me very, very glad I grew up in the 80s and 90s. Rose-colored glasses and all that, I know, but still.
Sympthsical
(11,114 posts)In grade school, I read age-appropriate fare from whatever was in the library. Then in sixth grade, I got the Lord of the Rings boxed set from Scholastic. Came home, started reading the Hobbit, and read straight through the entire thing in one sitting. I remember my dad coming into the living room and turning on the lamp. So intensely was I reading, I didn't realize it had grown dark.
From there, I grabbed things like Dracula, Frankenstein, Call of the Wild, Outsiders, etc. Before the end of the year, I used paperboy money (ha! That was a thing before people flung them out of moving vans) to buy practically half the list from the little pamphlet they had so I'd have things to read over the summer.
Seriously never read so much in my life. I really wish I had that kind of time to read as an adult.
He said.
On literally his first day of summer vacation after finals.
Look, Reddit can be interesting, too! I know, I know. I can read at work as well. It's like 80% monitoring/downtime. But the last book I read there was Wicked, and . . . seriously, it features Tiger AIDS after a bestial sexual assault. WTF, Gregory McGuire?! People are giving that book to their kids after the movie came out. Do not recommend doing that.
canetoad
(21,021 posts)Their stylish architecture.
OC375
(1,104 posts)chowder66
(12,509 posts)Midnight Writer
(25,737 posts)lpbk2713
(43,298 posts)My local PH used to be a fairly nice dine in place with a decent buffet. It shut down a few years ago and moved its operation to a hole in the wall delivery place less than a block away. No biggie. I never was crazy about their pizza anyway.
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