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Baitball Blogger

(50,981 posts)
Sun Sep 28, 2025, 07:46 AM 21 hrs ago

So, effective November 17 Paypal is going to apply changes that will collect everything about you, under the sun.

My red flag alert tells me it's time to find another payment service. But, here are some things they say they will collect:

Personal identifiers, including IP address,

Geo locations

Face scans, voice and photo id

professional and employment information

Sensitive personal information such as ssn,

It's pretty invasive. So, before I pitch Paypal, I just want to know if this is where they're all going? And is there a service which, at least, Elon Musk didn't help originate? Thanks.

37 replies = new reply since forum marked as read
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So, effective November 17 Paypal is going to apply changes that will collect everything about you, under the sun. (Original Post) Baitball Blogger 21 hrs ago OP
Consequences of the Genius Act bucolic_frolic 20 hrs ago #1
Thank you for posting this important information Raven123 20 hrs ago #2
Thanks for this. Hopefully, some DUer has an alternative option idea. Scrivener7 20 hrs ago #3
What I'm looking for is something that is recognized by online vendors, but isn't so invasive in Baitball Blogger 20 hrs ago #4
And maybe the answer is to just go back to straight credit card. Scrivener7 20 hrs ago #5
Read over the new privacy statement. Baitball Blogger 20 hrs ago #11
There is usually a direct pay option. I do that at work with a company card. underpants 16 hrs ago #26
Good to know!! Thanks!! Scrivener7 8 hrs ago #36
Is there an article you can post? How the hell are they going to collect face scans, voice and hlthe2b 20 hrs ago #6
They re a multi-billion dollar business. OldBaldy1701E 20 hrs ago #8
That is our fear. Is there a well-resourced, authoritative article that documents ANY of this? hlthe2b 20 hrs ago #9
Many companies are already using biometric scans to verify ID Abnredleg 19 hrs ago #13
Duh. Yeah, I have an Iphone, laptop, etc. But, I do not allow them to collect facial recognition hlthe2b 17 hrs ago #17
There's no need for the faux-outrage Abnredleg 16 hrs ago #22
I do not respond well to condescension. I'm guessing you don't either. You were not hlthe2b 16 hrs ago #25
The user is the source if they voluntarily choose to be Abnredleg 16 hrs ago #27
It will be easy to collect this from heavy social media users milestogo 17 hrs ago #19
"Easy to collect--not easy to utilize..." Ever seen data on the number of passport photos rejected? hlthe2b 17 hrs ago #20
Paypal already collects most if not all of that data. onenote 20 hrs ago #7
Known. Where is the info about FACIAL recognition? hlthe2b 20 hrs ago #10
See the part of the privacy policy labelled "Biometric" onenote 19 hrs ago #14
Source of these biometrics? I've never had my face scanned. Have you? hlthe2b 17 hrs ago #15
Facial scan is an optional means of identity for PayPal Abnredleg 16 hrs ago #23
Yes I have onenote 14 hrs ago #29
I'll have to give it a closer look to see if I spot the differences. Baitball Blogger 20 hrs ago #12
And that's why I don't use Paypal . . . hatrack 17 hrs ago #16
I don't use any of these services. I use my credit card. If I need to give someone money, I write them a check. Raftergirl 17 hrs ago #18
My debit card seems instant enough for me. bucolic_frolic 16 hrs ago #21
Thanks. Yes, time to find another pay system or just drop them. yes. yes riversedge 16 hrs ago #24
I think you'll find that all pay systems have similar policies Abnredleg 16 hrs ago #28
Glad I finally got around to cancelling my paypal account recently. Talitha 14 hrs ago #30
I have a paypal account, but I almost never use it. DFW 14 hrs ago #31
Check their privacy and/or update section. Baitball Blogger 14 hrs ago #32
OK; I'll look for that, thanks! n/t DFW 13 hrs ago #34
I only used it once for a limited time and I've already killed my account. lindysalsagal 14 hrs ago #33
Thank you! Just closed my account. ananda 13 hrs ago #35
I kicked pay pal to the curb ages ago, B.See 8 hrs ago #37

Baitball Blogger

(50,981 posts)
4. What I'm looking for is something that is recognized by online vendors, but isn't so invasive in
Sun Sep 28, 2025, 08:11 AM
20 hrs ago

collecting personal information beyond what is needed for the transaction.

Scrivener7

(57,301 posts)
5. And maybe the answer is to just go back to straight credit card.
Sun Sep 28, 2025, 08:13 AM
20 hrs ago

Paypal is such a simple transaction, I'm going to have to watch to see where I'm using it. I know I use it for ebay, and also, I think, some medical payments.

Baitball Blogger

(50,981 posts)
11. Read over the new privacy statement.
Sun Sep 28, 2025, 08:39 AM
20 hrs ago

Will they have longer reach than just the transaction? Can they collect your browsing information to other sources?

underpants

(193,234 posts)
26. There is usually a direct pay option. I do that at work with a company card.
Sun Sep 28, 2025, 12:18 PM
16 hrs ago

I never go through PayPal.

Personally I have a small balance credit card ($800?) that allows me to avoid using our backing account debt card.

On and NEVER use your PIN at a store in person. Kroger requires it if you want cash back but not only do they charge you for it you have to use your PIN.
When stores like Target have gotten hacked the only information obtained was from customers who entered a PIN. If you run it as a credit, your information is much safer

hlthe2b

(111,490 posts)
6. Is there an article you can post? How the hell are they going to collect face scans, voice and
Sun Sep 28, 2025, 08:16 AM
20 hrs ago

photo id? All the rest? Are you saying they will demand that account holders provide this? Yeah, right...
Surely they know they will be told to go Fuck Off?

OldBaldy1701E

(9,132 posts)
8. They re a multi-billion dollar business.
Sun Sep 28, 2025, 08:27 AM
20 hrs ago

Feel free to tell them that.

But, don't be surprised when they ignore you and the others that feel this way.

They're rolling in it. They don't care about us.

And, yes, they will all be doing this before too long, even your local bank. (Such as requiring you to use your phone to access you account because cards are 'too easily lost'... like the damned phone is not?? Their desire to put everything about you on your phone is about as stupid an idea as I have ever heard of. 'Hey, let's put every single scrap of pertinent and sensitive data about you in one place... a place that is easily stolen and/or hacked!' Fucking idiots.)

Ain't technology wonderful?

hlthe2b

(111,490 posts)
9. That is our fear. Is there a well-resourced, authoritative article that documents ANY of this?
Sun Sep 28, 2025, 08:31 AM
20 hrs ago

I am not saying it won't happen. I'm not saying many many are not trying to MAKE it happen. I'm not saying what we saw with DOGE was not the entry point.

I AM saying I want to know the DOCUMENTED facts so that we have SOME chance of RESPONDING.

Abnredleg

(1,159 posts)
13. Many companies are already using biometric scans to verify ID
Sun Sep 28, 2025, 09:22 AM
19 hrs ago

As they combat fraud. For instance, facial or touch recognition is one method of authentication for Login.gov, which you use to login into sites such as Social Security.

hlthe2b

(111,490 posts)
17. Duh. Yeah, I have an Iphone, laptop, etc. But, I do not allow them to collect facial recognition
Sun Sep 28, 2025, 11:00 AM
17 hrs ago

data. Fingerprints, yes, and I don't like that, but they have been on file due to my employment for decades.

So if you have a VALID source that PAYPAL is going to legally be able to acquire that biometric information from whatever source (Apple, Google, government, TSA, or other), I want to see it.

Again, the required disclaimer before you scream through your computer at me, I don't put anything past this administration in terms of what they MIGHT allow. But what is already KNOWN and DOCUMENTED is overwhelming. If you want to add THIS to it, then provide the damned documentation.

Abnredleg

(1,159 posts)
22. There's no need for the faux-outrage
Sun Sep 28, 2025, 12:01 PM
16 hrs ago

We're trying to answer your questions and you will get better responses if you act in a polite and professional manner.

Here are the changes, and the source. Please note the frequent use of "voluntary".

https://www.paypal.com/us/legalhub/paypal/privacy-full#:~:text=Biometric:%20When%20you%20consent%20in,%E2%80%9CPrivate%E2%80%9D%20at%20any%20time.

Key changes regarding biometrics
Expanded data collection terms: The privacy statement now explicitly mentions the collection of "voice identification, photo identification, or face scans".

Purpose of biometric collection: This data is used for identity verification and authentication related to high-security actions, including:
Recovering passwords
Updating profile information
Managing payments and payment methods
Lifting account limitations
Initiating cryptocurrency transfers

Voluntary verification process
: In a separate help article, PayPal clarifies that a new biometric identity verification process is offered to individual customers for enhanced security. This involves scanning a government-issued photo ID and taking a selfie to confirm identity. Customers can opt out and use an alternative verification method via a computer.

Requirement for consent: The collection of biometric information is based on user consent within the PayPal app.

Data retention policies: Reportedly, PayPal may retain biometric data for up to three years after an account is closed, though users have raised privacy concerns about this.

hlthe2b

(111,490 posts)
25. I do not respond well to condescension. I'm guessing you don't either. You were not
Sun Sep 28, 2025, 12:11 PM
16 hrs ago

answering my question, but far closer to the former. You have now, however, tried to do so, and I DO appreciate it. Your pulling out these updates does address some of it:


Voluntary verification process: In a separate help article, PayPal clarifies that a new biometric identity verification process is offered to individual customers for enhanced security. This involves scanning a government-issued photo ID and taking a selfie to confirm identity. Customers can opt out and use an alternative verification method via a computer.

Requirement for consent: The collection of biometric information is based on user consent within the PayPal app.

Data retention policies: Reportedly, PayPal may retain biometric data for up to three years after an account is closed, though users have raised privacy concerns about this.



We are all very uncomfortable about the excesses, grotesque illegalities, and plans from the administration and its enablers--including big business. If we are to respond, we need to see valid and documented information from reliable sources. Not presumptions or panic-driven social media offerings. THAT is the FAUX OUTRAGE we should all be concerned with.

Abnredleg

(1,159 posts)
27. The user is the source if they voluntarily choose to be
Sun Sep 28, 2025, 12:32 PM
16 hrs ago

And this consent can be given through the options within your account.

As to your general question about acquiring data elsewhere, the issue is that there is a web of legislation out there dealing with biometrics and privacy, so there is no single source that will answer your question. For instance, the Driver's Privacy Protection Act (DPPA) of 1994 forbids the sharing of details of your driver's license, to include photo, except under limited circumstances.

More generally, the The Privacy Act of 1974 restricts the dissemination of personal records without your personal consent.

https://www.justice.gov/opcl/overview-privacy-act-1974-2020-edition

There is no national law (several states have passed such legislation, however) specifically regulating the collection and use of biometric data by private companies but privacy laws in general require consent. The issue in the past is that sometimes that consent was buried in boilerplate language in agreements people rarely read.

In short, it's complicated. My take on Pay Pal is not that they are making changes, but clarifying existing policies.

milestogo

(21,881 posts)
19. It will be easy to collect this from heavy social media users
Sun Sep 28, 2025, 11:20 AM
17 hrs ago

because they put it on the internet themselves.

hlthe2b

(111,490 posts)
20. "Easy to collect--not easy to utilize..." Ever seen data on the number of passport photos rejected?
Sun Sep 28, 2025, 11:24 AM
17 hrs ago

That's the reason. Random photos, videos, and online images are generally not useful for a biometric database. Passport photos don't have to be professionally done, but there are parameters to make them "scannable" for valid identification purposes.

onenote

(45,685 posts)
7. Paypal already collects most if not all of that data.
Sun Sep 28, 2025, 08:24 AM
20 hrs ago

Here is a link to the current privacy policy: https://www.paypal.com/us/legalhub/paypal/privacy-full

Categories of Personal Information collected from you, including from your interactions with us and use of the Services ersonal Identifiers: Such as Name, Business Name, Address, Phone Number, Email, IP address, Device Information, Information collected from cookies or other tracking technologies, other information necessary to establish an account or profile.
Records and Financial Information: Such as, bank account and routing numbers, credit and debit card information, amount you send or request, other financial information.
Transaction and Experience Information: Such as online shopping cart information, shopping activity and goods or services considered on Partners and Merchants sites, shipping options and associated costs when you check out, purchase history, and order tracking and product information.
Geolocation: We may collect IP-based geolocation data and Global Positioning System (GPS) with your consent during your user experience or based on your mobile application settings.
Internet or network activity: interactions with our Services, Information about response time for web pages, download errors, date and time when you used the service, Location Information, such as your IP address, statistics regarding how pages are loaded or viewed, the websites you visited before coming to the Sites and other usage and browsing information collected through Cookies (“Technical Usage Data”).
Biometric: When you consent in the user experience, we collect voice identification, photo identification, or face scans to verify your identity and authenticate you for certain actions related to your account, including, for example, verify your identity and authenticate you to meet regulatory requirements or before you access accounts and Services, recover passwords, update profile info, manage payments and payment methods, lift account limitations, and initiate cryptocurrency transfers.
Audio, electronic, visual, or similar information: Call recordings when you talk to customer service.
Professional or employment information: including business information, job title, contact emails, phone numbers and taxpayer ID numbers.
Imported Contact Information: including name, address, phone number, images, email address or usernames associated with the contacts.
PayPal Account Profile Information: username, profile picture, gender, or personal description which you add that may include sensitive personal information. You can set your profile to “Private” at any time.
Information you provide when you contact us: Your response to surveys, recorded conversations, chat conversations with us, email correspondence with us, account or profile status, repayment history, voice identification, Information about others if you choose to share it with us.
Inferred data: We may infer information about you such as your preferences and shopping behavior, based on your transactions and interactions with our Services or with our Partners and Merchants.
Characteristics of Protected Classifications: including age or date of birth, national origin, disability, citizenship, military status.
Sensitive Personal Information: Social Security number, government-issued identification, bank account and routing numbers, credit and debit card information, voice identification and Photo IDs or Precise Geolocation.
Information from your device: including, language settings, browser ID, cookie preferences, time zone, operating system, platform, screen resolution and similar information about your device settings, data collected from cookies or other tracking technologies.
We may also obtain the above categories of Personal Information from the following categories of sources:


And here is a link to the updated policy that takes effect in November: https://www.paypalobjects.com/marketing/ua/pdf/US/en/privacy-full-111725.pdf

Categories of Personal Information collected from you, including from your interactions with us and use of the Services:
• Personal identifiers: Such a same, business name, address, phone number, email, IP address, device information, information collected from cookies or other tracking technologies, government-issued identification, signature, and other information necessary to establish an account or profile.
• Records and financial information: Such as identity card numbers, government-issued identification, account header information, bank account and routing numbers, credit and debit card information, income, amount you send or request, your payment instrument, card, financial or funding account in connection with the Services, including issuer name, card type, country code, payment account number, CVV, username, and IBAN information.
• Transaction and experience information: Such as account balances, transaction history and transaction details, online shopping cart information, transaction ID, shopping activity and goods or services considered on Partners and Merchants sites, shipping address, shipping options and associated costs when you check out, purchase history, seller information, such as seller name, industry and postal code, buyer information, purchase information, and order tracking and product information.
• Commercial information: Such as payout amount, payor information, and the record of the Services.
• Geolocation data: Such as Global Positioning System (“GPS”), which we may collect with your consent if you have an account for financial Services, and IP-based geolocation data during your user experience or based on your mobile application settings.
• Internet or network activity: Such as interactions with our Services, information about response time for web pages, download errors, date and time when you used the service, shopping history, location information, such as your IP address, statistics regarding how pages are loaded or viewed, the websites you visited before coming to the Sites, and other usage and browsing information collected through Cookies.
• Biometric data: Such as voice identification, photo identification, or face scans, which we may collect when you consent in the user experience to authenticate you for certain actions related to your account, including, for example, to verify your identity before you access accounts and Services, recover passwords, update profile information, manage payments and payment methods, lift account limitations, and initiate cryptocurrency transfers.

• Audio, electronic, visual, or similar information: Such as call recordings when you talk to customer service.
• Professional or employment information: Such as business information, job title, contact emails, phone numbers and taxpayer ID numbers.
• Imported contact information: Such as name, address, phone number, images, email address or usernames associated with the contacts you import or enter manually.
• Account profile information: Such as username, profile picture, gender, or personal description, which you add that may include Sensitive Personal Information. You can set your profile to “Private” at any time.
• Information you provide when you contact us: Such as your responses to surveys, recorded conversations, chat conversations with us, email correspondence with us, account or profile status, repayment history, voice identification, vulnerability-related information provided by you and information about others if you choose to share it with us.
• Inferred data: Such as gender, income, browsing and purchasing habits, creditworthiness, fraud and risk assessment, your preferences and shopping behavior, which we may infer based on your transactions and interactions with our Services, ads and offers or with our Partners and Merchants.
• Information related to legal requirements: Such as information from external sanction lists, including name, date of birth, place of birth, occupation, and the reason why the person is on the external sanction lists in question, consistent with applicable law.
• Characteristics of protected classifications: Such as, age or date of birth, nationality, disability, citizenship, and military status.
• Sensitive Personal Information: Such as Social Security and tax ID number, government-issued and other related identification, bank account and routing numbers, credit and debit card information, financial information, biometric data (as described above), or precise geolocation data, depending on applicable privacy law. In certain jurisdictions (e.g. under the GDPR), this may also be referred to as “special category information”.
• Information from your device: Such as language settings, browser ID, device ID, device type, cookie preferences, time zone, operating system, platform, screen resolution, and similar information about your device settings, device’s web browser, and internal connection, and data collected from Cookies or other tracking technologies.

hlthe2b

(111,490 posts)
10. Known. Where is the info about FACIAL recognition?
Sun Sep 28, 2025, 08:36 AM
20 hrs ago

See my post above. I AM NOT saying these companies are not out of control. I want to know the facts asserted by an authoritative source on facial recognition. I also want to know what is being done to counter this. There ARE groups out there with such interest--not merely ACLU, Electronic Frontier Foundation, and many other privacy groups. Where is the info from THEM?

onenote

(45,685 posts)
14. See the part of the privacy policy labelled "Biometric"
Sun Sep 28, 2025, 09:23 AM
19 hrs ago

Biometric: When you consent in the user experience, we collect voice identification, photo identification, or face scans to verify your identity and authenticate you for certain actions related to your account, including, for example, verify your identity and authenticate you to meet regulatory requirements or before you access accounts and Services, recover passwords, update profile info, manage payments and payment methods, lift account limitations, and initiate cryptocurrency transfers.

hlthe2b

(111,490 posts)
15. Source of these biometrics? I've never had my face scanned. Have you?
Sun Sep 28, 2025, 10:55 AM
17 hrs ago

(Note, if you have had any reason to visit some major jails on a regular basis (e.g., lawyers, public health officials, health care workers, friends, family) then you might have had to submit, but they are not supposed to store it long term upon your request for them to delete (yeah, I know... )

If you travel internationally regularly, that is a possibility, but those are out there. Neither facial recognition nor fingerprints, nor DNA, nor other common biometrics have been authorized to be shared commercially to my knowledge. If you have a valid source that counters this, I ask you to provide it.

Naturally, we are all concerned about the limitless assaults this administration MIGHT authorize, but there are enough of them- even well-publicized- to focus on without anticipating that which we can't confirm.

Abnredleg

(1,159 posts)
23. Facial scan is an optional means of identity for PayPal
Sun Sep 28, 2025, 12:04 PM
16 hrs ago

You don't have to use it. In fact, you don't have to prove your identity at all to use their services, although your account will be severely limited in what you can do with it.

onenote

(45,685 posts)
29. Yes I have
Sun Sep 28, 2025, 02:24 PM
14 hrs ago

While I have not consented to and have not set up facial recognition for PayPal I have voluntarily set up facial recognition’ on some apps, including one that lets me use an express entry line at the ballpark. Completely optional.

Raftergirl

(1,697 posts)
18. I don't use any of these services. I use my credit card. If I need to give someone money, I write them a check.
Sun Sep 28, 2025, 11:12 AM
17 hrs ago

I also can deposit money into my kid’s account as he still has his junior account at our CU. I do this for b’day, holidays. And I am on my mother’s bank account, so I just go to a branch in my town if I need to give her money (usually for just shared gift buying.)

bucolic_frolic

(52,495 posts)
21. My debit card seems instant enough for me.
Sun Sep 28, 2025, 11:58 AM
16 hrs ago

I'm closing PayPal. Haven't used it in about 9 years.

Abnredleg

(1,159 posts)
28. I think you'll find that all pay systems have similar policies
Sun Sep 28, 2025, 12:37 PM
16 hrs ago

part of the issue for financial companies is proving identification in an era of AI. I'm seeming a trend towards a scanned ID card of some sort and a selfie, all of which has to be submitted relatively quickly.

I used to use Pay Pal but now I rely solely on my credit card.

Talitha

(7,599 posts)
30. Glad I finally got around to cancelling my paypal account recently.
Sun Sep 28, 2025, 02:25 PM
14 hrs ago

The account was accidentally acquired earlier this year while renewing my DU star membership.

I'd successfully used my credit card for DU before that, but must have hit the wrong button this year.

Never used paypal anyway, and am happy to be rid of it.

DFW

(59,011 posts)
31. I have a paypal account, but I almost never use it.
Sun Sep 28, 2025, 02:34 PM
14 hrs ago

I don't recall what info I gave them to open it, but if I get asked for additional information I consider intrusive, I'll just cancel the account and sophisticate my online banking in the USA so that I can make the three or four transfers per year for which I use Paypal now.

lindysalsagal

(22,742 posts)
33. I only used it once for a limited time and I've already killed my account.
Sun Sep 28, 2025, 02:42 PM
14 hrs ago

Never gave them any non-public info. I won't face scan with my phone for this reason. Unfortunately I had to do face and fingerprints for global entry. But my job had required them decades ago, anyway.

B.See

(6,780 posts)
37. I kicked pay pal to the curb ages ago,
Sun Sep 28, 2025, 08:30 PM
8 hrs ago

them and their parent company eBay, when they didn't refund me for something I bought from a fraudulent seller.

Never was actually sure what they did with personal info anyway. ...done fine without em.

Latest Discussions»General Discussion»So, effective November 17...